Shipping policy

Shipping Policy

At Mindful Planners, we aim to provide fast, reliable, and professional shipping for your journaling needs. Please review our shipping policy below to understand our processes and ensure a seamless shopping experience.

Order Processing Time

  • All orders are prepared and dispatched within 1-2 business days after purchase.

  • Orders placed on weekends or Australian public holidays will be processed on the next business day.

Shipping Methods

We primarily use Australia Post for all domestic and international deliveries. For international customers, alternative shipping providers may be used upon request. Available shipping options include:

  1. Standard Shipping

  2. Express Shipping (faster delivery for an additional fee)

  • Shipping costs are calculated based on the total weight of your order. The more journal pages or items included, the heavier the parcel and the higher the shipping cost.

  • You may also opt for Signature on Delivery or Insurance at checkout for added security.

Subscription Orders

  • Subscription packages are shipped on the 2nd of each month via regular mail (Australia-wide only).

  • A flat shipping rate of AUD 15 applies per subscription order.

Tracking and Liability

  • Once your order has been shipped, a tracking number will be provided via email.

  • While we assist in tracking and tracing parcels if issues arise, we are not liable for missing parcels once they are in the hands of the carrier.

  • For extra security, customers can purchase Signature on Delivery or Insurance during checkout.

Delivery Address and PO Boxes

  • We ship to residential addresses, business addresses, and PO Boxes.

  • Please ensure your delivery information is correct at checkout, as we are not responsible for delays or failed deliveries caused by incorrect addresses.

Delivery Timeframes

  • Delivery times vary based on location and the shipping method chosen.

  • Expect delays during peak seasons (e.g., holidays, sales events).

Lost or Undelivered Parcels

  1. If a parcel is marked as Delivered but you claim it has not arrived, we could assist if possible by:

    • Requesting proof of delivery (e.g., receipt or photo from the courier).

    • Investigating the issue with the carrier.

  2. If a parcel cannot be located after thorough investigation, further actions may be considered at our discretion. Please note that we handle these situations case-by-case.

Note: Ensure secure delivery options are selected if you have concerns about delivery in your area. Opt in for Signature on delivery service or add extra insurance for your security.

Exclusions and Other Notes

  • We do not ship orders on weekends or Australian public holidays.

  • Shipping times and delivery guarantees may vary for remote locations or international orders.

If you have any additional questions about our shipping policy or need support, please contact us at create@mindfulplanners.com.au

Thank you for choosing us for your journaling journey!