Refund policy

Returns and Refunds Policy

At Mindful Planners, your satisfaction is important to us. Please review our returns and refunds policy to understand how we handle returns and refunds for your purchases. If you have any questions, feel free to contact us at create@mindfulplanners.com.au.

Return Eligibility

We accept returns under the following conditions:

  • Australian Customers: Returns must be initiated within 14 days of delivery.

  • International Customers: Returns must be initiated within 30 days of delivery.

The returned item must:

  • Be unused and in the same condition as when it arrived.

  • Include all original packaging and accessories.

  • Have no visible signs of use, wear, or damage.

  • Provided with original order number and purchase receipt

Items That Cannot Be Returned

We do not accept returns on the following:

  1. Digital Products: Digital templates, downloads, and printables.

  2. Customised Items: Planners or any custom-made products.

  3. Damaged Goods: Items damaged after delivery.

  4. Personal Care Products: Items like makeup bags, water bottles, or similar products.

  5. Sale Items: Items purchased on sale are non-refundable.

  6. Gift Cards: Gift cards cannot be returned, exchanged, or redeemed for cash or bank transfers.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at create@mindfulplanners.com.au with your order details and the reason for your return.

  2. Investigation: Our team will review your case and determine if the return qualifies under our policy.

  3. Return Label: If approved, we will send you a prepaid return label.

  4. Inspection: Once the item is received and inspected:

    • If the return is due to an error on our part, we will process a refund.

    • If the item does not meet return conditions, the refund will be denied.

Refund Details

  • Refunds are processed within 10-14 business days after approval, depending on your payment method.

  • Refunds for Afterpay and other similar payment providers may take longer due to processing times by your bank or payment provider.

  • Important: Items returned without prior email confirmation will not be refunded.

European Union and USA Customers

For orders placed by customers in the EU or USA, the following applies:

  1. EU Orders:

    • You have the right to cancel your order within 14 days of delivery under EU consumer protection laws.

    • Return shipping costs for cancellations or changes are the customer’s responsibility unless the item is faulty.

    • Additional fees (e.g., customs duties or taxes) are non-refundable

       2. USA Orders:

    • Returns must comply with local regulations.

    • Additional fees (e.g., customs duties or taxes) are non-refundable.

General Notes

  • Ensure items are packed securely to prevent damage during transit.

  • Shipping fees for returns (other than those caused by our error) are the customer’s responsibility.

  • Expect delays during high-demand periods or holidays.

If you have any questions or need assistance, please email us at create@mindfulplanners.com.au.